Refund policy

Refund & Exchange Policy – TA Pharma Store

 

What is our Refund & Exchange Policy?

At TA Pharma, we fully understand the importance of dietary supplements in improving your daily quality of life. That’s why we place great emphasis on product quality and safety.

Due to the nature of our products, dietary supplements cannot be returned or exchanged unless there is damage caused during shipping or an error in fulfilling the order.

We offer the option of exchange or refund within 14 days from the date of purchase and receipt of the order, with our full commitment to ensuring product quality and safety.

 

What should I do if I receive the wrong, damaged, or counterfeit product?

If you receive a product that is incorrect, damaged, or counterfeit, you can contact us through the communication channels available on our website.

TA Pharma will issue a return shipping label to facilitate the return process.

  • The product must be packaged in the same condition it was received.

  • Once the product is received and inspected by the TA Pharma team and its condition is verified, we will cover all costs, including return and shipping fees.

You may then choose one of the following options:

  • Exchange the product for a replacement in proper condition

  • Refund, where the full amount (product price + shipping fees) will be returned within 14 days from receiving the returned shipment

 

What is TA Pharma’s Golden Guarantee?

The Golden Guarantee is our commitment to protecting your rights as a customer in case of any issues, such as receiving a counterfeit product or one that does not match the description.

This guarantee ensures that you are entitled to either a replacement or a full refund if you are not satisfied with the product.