Terms of service

 

Terms & Conditions – TA Pharma Store

Dear valued customers,
Welcome to our online store TA Pharma Store.

The following Terms & Conditions govern your use of our website, including all pages, links, tools, and features associated with it. By accessing or using our store, you agree to comply with all the terms outlined below. Please review them carefully.

Terms of Use

  • Our services are available only to individuals who can legally represent themselves under the laws of the Kingdom of Saudi Arabia.

  • Individuals under 18 years of age may use the website only under the supervision of a parent or legal guardian.

  • Users accessing the website from outside Saudi Arabia are responsible for complying with local laws in their respective regions.

  • These Terms & Conditions supersede any prior agreements, whether verbal or written, unless otherwise specified for a particular product or service.

  • By using the website, you agree to abide by all Terms & Conditions.

Website Security

You are strictly prohibited from violating or attempting to breach the website’s security, including but not limited to:

  • Accessing data not intended for you or logging into unauthorized accounts or servers

  • Attempting to test or breach system security or network vulnerabilities without authorization

  • Interfering with the service provided to other users (e.g., sending viruses, spam, or harmful content)

  • Sending unsolicited promotional messages or advertisements

  • Impersonating another user or falsifying email/IP information

Violations may result in civil or criminal penalties. The store reserves the right to investigate and cooperate with authorities to prosecute offenders.

Privacy Policy

We are committed to protecting your personal information and treat it as a highly valuable asset.

  • Your data is stored securely using advanced technologies

  • We may use third-party services for verification and authentication

  • If you object to how your data is processed or used, please contact us

Registration & Account Responsibility

  • The information you provide during registration is protected under our privacy policy

  • You are responsible for maintaining the confidentiality of your account and password

  • You are fully responsible for all activities conducted through your account

  • The store is not liable for any losses resulting from failure to secure your account

  • If you suspect unauthorized activity, you must notify us immediately

Electronic Communication

By using our website, you agree to receive electronic communications (emails, notifications, newsletters).

  • These communications are legally binding and equivalent to written agreements

  • We may monitor and record communications for quality assurance and service improvement

Product Information, Availability & Pricing

We strive to provide accurate product details (availability, pricing, specifications), but errors may occur.

  • Product colors may vary depending on your screen settings

  • Some natural products may differ slightly from displayed images

  • Listings and promotions do not guarantee availability or fixed pricing

  • Prices and availability may change without prior notice

  • If a pricing or information error occurs, we reserve the right to cancel or correct the order

Shipping, Delivery & Pickup

  • Please provide a complete and accurate address (including building number, street, city, and phone number)

  • Delivery is typically door-to-door but may vary depending on shipping limitations or local regulations

  • If delivery fails due to incorrect information, the customer must collect the order from the shipping office

  • Failure to collect the order may result in cancellation, with shipping fees charged to the customer

Payment

  • Payments are processed online in Saudi Riyals (SAR)

  • Accepted methods: Visa, MasterCard, and Mada

  • Payment confirmation will appear immediately upon successful transaction

  • We are not responsible for declined payments by your bank

  • Credit card details are encrypted and not stored on our servers

  • Payment data is not shared except when required by law

  • Customers are responsible for using valid and legally owned payment methods

  • In case of unavailable products, refunds will be processed within 20 business days

Order Cancellation

We reserve the right to cancel orders in the following cases:

  • Payment rejection or failure

  • Incorrect delivery or contact information

  • Inability to reach the customer

  • Failure to collect the order within 7 days

Customer Cancellation:

  • You must contact us to request cancellation

  • Orders can be canceled before shipment

  • If canceled after shipping, cancellation fees may apply

  • Orders may also be canceled if delivery cannot be completed within 20 business days